01
Mortuary
Pick a coffin
Oak — Westminster. Selected from your live stock on the Mortuary tab.
Software for the funeral profession
Families are the core of our business.
We built FireHawk so funeral directors can spend less time on admin and more time where it matters most - beside the people who need them.
A quiet system, in a difficult profession
Hundreds of details. One family at a time.
Names, dates, preferences, decisions, documents, doctors, music, flowers, family. FireHawkCRM holds all of it in one place — gently — so your team can be present where it counts.
A private space, for the families in your care.
Grief is exhausting. Phone tag is the last thing a family needs. Invite them into a quiet, secure portal — and let them take their time.
-
A private invitation
Each family member receives their own secure login. You decide what they see.
-
Two-way messages
Calm, threaded conversation. The family asks when they're ready; your team replies when they can.
-
Music submissions
Song choices arrive straight in the Graphics tab — no phone tag, no scribbled notes.
-
Online RSVP
Guests respond in their own time. Numbers flow into the Attendance register automatically.
-
Feedback, when ready
After the day has passed, families can share how the service felt — quietly, when the time is right.
-
Per-member access
Granular permissions so siblings, partners and extended family each see only what they should.
One family. One record.
Everything in one place.
Fourteen tabs. One unified screen. Every detail of a case lives where the team expects to find it — from the first call to the final payment.
- Information
- Every detail captured from the very first phone call, tied neatly into one place. File numbers generate themselves, so nothing is lost and nothing is missed.
- Mortuary
- A careful record of the family’s wishes, ensuring the deceased is prepared with the care and consideration they deserve. Coffin selection, preparation type and identity checks, all held in one trusted place.
- Local government compliance
- Built-in checklists tailored to your jurisdiction, so every requirement is met before lodgement, never after. We handle the paperwork and the pre-flight checks, giving you confidence that everything is correct the first time.
- Finances
- Estimates, invoices, deposits and credit notes, all working together in a single view. The complete financial picture at a glance, with nothing tucked away in another system.
Held with care.
The small things matter. FireHawkCRM keeps every choice, photograph and piece of music alongside the case — ready when the family asks, ready when the service comes.
-
01 A photograph
A face on every case. The family is never just a file number.
-
02 Music
Hymns, songs and pieces, gathered from the family.
-
03 A visual tribute
Slides, photographs and gallery — all stored, all retrievable.
-
04 A memorial book
The order of service, made with the family, ready to print.
-
05 Donations
Charities and tribute funds, captured alongside the service.
-
06 Live streaming
For loved ones who can't be in the room.
-
07 Order of service
Printed materials briefed and approved on one shared screen.
-
08 A private link
A QR for the family, into their portal.
One change. Everywhere it needs to be.
The eleven modules aren't apps stuck together — they're a single system. A choice in one place updates every other place that depends on it.
02
Finance
Appears on the invoice
A new line item — at the right price — added to the case invoice automatically.
03
Costs
Margin reported
Wholesale vs retail vs profit, itemised. Per case, per branch, across the business.
Eleven modules.
One coherent system.
- I
Core CRM
The case record at the heart of every funeral.
- II
Family Portal
A private space for the families in your care.
- III
Communications
Email, templates and signatures, in one place.
- IV
Mortuary
Care, custody and compliance for everyone in your care.
- V
Crematorium
A complete workflow from booking to ashes.
- VI
Cemetery
Plots, graves and burials, properly managed.
- VII
Operations
The daily rhythm of a funeral home.
- VIII
Calendar & Scheduling
Services, transfers, viewings — one diary.
- IX
Resources
Suppliers, branches, stock, vehicles.
- X
Finance
From first estimate to final payment.
- XI
Admin
Configure the platform. Automate the routine.
The foundation under every product.
-
Built on Google Cloud
Enterprise infrastructure that scales automatically, logs everything, and never goes down.
-
Pre-filled paperwork
Export ready-to-go forms for cemeteries and crematoria with a single click.
-
E-signature
Send any document for signing and track it through to completion.
-
Real-time team chat
Mentions, comments and reactions sit right beside every live case.
-
Global search
Press Command K to find any client, case or record instantly.
-
Multi-branch, multi-brand
Run multiple brands and branches cleanly, each filtered to its own view.
Approximately one in three UK funerals is managed through FireHawk.
By independents and major providers alike. Independent funeral homes remain the driving force of the retail market, and we count it a privilege to work with some of the very best in the business.
1 branch
Up and running in days
Independents
Run a single branch with the same calm system the national groups rely on.
2–25 branches
Multi-brand from day one
Regional groups
Standardise the work across branches without making any branch feel like a number.
100+ branches
Enterprise-grade, gentle to use
National providers
The UK's largest funeral business runs on FireHawk. Hundreds of branches, one calm experience.
It just feels like the system was built by people who've actually sat with a family at the worst moment of their life. Nothing about it feels like software.
Book a demo
See FireHawkCRM in your business.
Thirty minutes. No obligation. Tailored to your branches, your team and the way you work.