01
Mortuary
Pick a coffin
Oak — Westminster. Selected from your live stock on the Mortuary tab.
Software for the funeral profession
Every funeral matters.
Every family deserves
your full attention.
FireHawkCRM takes care of everything else — the cases, the documents, the rotas, the invoices, the compliance — so your team can be present where it counts.
Trusted by independents and by the UK's largest funeral providers. Around a quarter of the UK market runs on FireHawk.
- Co-op Funeralcare
- Dignity
- Funeral Partners
- Central England
- Memoria
- Westerleigh
A quiet system, in a difficult profession
Hundreds of details. One family at a time.
Names, dates, preferences, decisions, documents, doctors, music, flowers, family. FireHawkCRM holds all of it in one place — gently — so your team can be present where it counts.
A private space, for the families in your care.
Grief is exhausting. Phone tag is the last thing a family needs. Invite them into a quiet, secure portal — and let them take their time.
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A private invitation
Each family member receives their own secure login. You decide what they see.
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Two-way messages
Calm, threaded conversation. The family asks when they're ready; your team replies when they can.
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Music submissions
Song choices arrive straight in the Graphics tab — no phone tag, no scribbled notes.
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Online RSVP
Guests respond in their own time. Numbers flow into the Attendance register automatically.
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Feedback, when ready
After the day has passed, families can share how the service felt — quietly, when the time is right.
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Per-member access
Granular permissions so siblings, partners and extended family each see only what they should.
One family. One record.
Everything in one place.
Fourteen tabs. One unified screen. Every detail of a case lives where the team expects to find it — from the first call to the final payment.
- Information
- Structured intake from the first phone call. File numbers generate themselves.
- Mortuary
- Coffin selection from stock, prep type, ID checks — a full preparation record.
- BDM compliance
- State-specific checklist. Green tick or red cross before lodgement, not after.
- Finances
- Estimates, invoices, deposits, credit notes — the full picture on one screen.
Held with care.
The small things matter. FireHawkCRM keeps every choice, photograph and piece of music alongside the case — ready when the family asks, ready when the service comes.
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01 A photograph
A face on every case. The family is never just a file number.
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02 Music
Hymns, songs and pieces, gathered from the family.
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03 A visual tribute
Slides, photographs and gallery — all stored, all retrievable.
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04 A memorial book
The order of service, made with the family, ready to print.
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05 Donations
Charities and tribute funds, captured alongside the service.
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06 Live streaming
For loved ones who can't be in the room.
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07 Order of service
Printed materials briefed and approved on one shared screen.
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08 A private link
A QR for the family, into their portal.
One change. Everywhere it needs to be.
The eleven modules aren't apps stuck together — they're a single system. A choice in one place updates every other place that depends on it.
02
Finance
Appears on the invoice
A new line item — at the right price — added to the case invoice automatically.
03
Costs
Margin reported
Wholesale vs retail vs profit, itemised. Per case, per branch, across the business.
Eleven modules.
One coherent system.
- I
Core CRM
The case record at the heart of every funeral.
- II
Family Portal
A private space for the families in your care.
- III
Communications
Email, templates and signatures, in one place.
- IV
Mortuary
Care, custody and compliance for everyone in your care.
- V
Crematorium
A complete workflow from booking to ashes.
- VI
Cemetery
Plots, graves and burials, properly managed.
- VII
Operations
The daily rhythm of a funeral home.
- VIII
Calendar & Scheduling
Services, transfers, viewings — one diary.
- IX
Resources
Suppliers, branches, stock, vehicles.
- X
Finance
From first estimate to final payment.
- XI
Admin
Configure the platform. Automate the routine.
The foundation under every product.
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Built on Google Cloud
Auto-scaled. Audit-logged. Always on.
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BDM state compliance
Built-in checklists for QLD, NSW, VIC, SA, WA, TAS, ACT, NT.
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E-signature
Send any document for signing. Track to completion.
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Real-time team chat
@mentions, comments and reactions next to every case.
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Global search
Press ⌘K. Search every client, every case, every record.
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Multi-branch, multi-brand
Support Centre, Brand, Branch and Arranger filters on every list view.
One platform. Independents to national groups.
The work is the same work, and the families are the same families, whatever the size of the business.
1 branch
Up and running in days
Independents
Run a single branch with the same calm system the national groups rely on.
2–25 branches
Multi-brand from day one
Regional groups
Standardise the work across branches without making any branch feel like a number.
100+ branches
Enterprise-grade, gentle to use
National providers
The UK's largest funeral business runs on FireHawk. Hundreds of branches, one calm experience.
It just feels like the system was built by people who've actually sat with a family at the worst moment of their life. Nothing about it feels like software.
Book a demo
See FireHawkCRM in your business.
Thirty minutes. No obligation. Tailored to your branches, your team and the way you work.